Buxton Visitor Centre at the Pump Room

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Covid 19 update

Physical distancing measures.

We have increased signage, installed screens, cleared away furniture, introduced a one-way system and limited capacity.

Cleaning and sanitising.

We have introduced stringent cleaning measures and ask visitors to sanitise their hands on arrival.

Staff Health Checks.

All staff will be asked for an update on their health on arrival and will stay at home if displaying any COVID-19 symptons.

Face coverings.

Following government guidance, where possible face coverings must be used while inside our venues.

Contactless purchases.

We ask customers to make purchases with card payments (ideally contactless if you have it) as much as possible.

Buxton Visitor Centre at the Pump Room

The Buxton Visitor Centre at the Pump Room is located in the heart of Buxton, Derbyshire, adjacent to St Ann’s Well and directly opposite the magnificent, recently restored, 18th century, iconic Crescent building.

In addition to a wide range of walking guides and maps, we offer a carefully selected range of gorgeous gifts, souvenirs, products from local suppliers, stationery and cards by local artists inspired by the Crescent and Buxton’s spa heritage.

Returns policy

If you are not satisfied with your products, contact us as soon as possible and we’ll address your issue, as best as we can. You have the right to cancel your order within 14 days of receipt of goods. If you do decide to cancel, we may ask for a reason why, so that we can improve our retail offering and customer service delivery. If you do decide to cancel, then please return the products to us, unopened an in its original packaging, we will make a refund within 14 days of receipt of the goods

We are happy to refund any damaged products as long as we are notified, by email, within 14 days of purchase as to the nature of the damage with photographic evidence. Refunds will be made to the same credit card as was originally used to make the purchase.
Monday 10am - 4.30pm
Tuesday 10am - 4.30pm
Wednesday 10am - 4.30pm
Thursday 10am - 4.30pm
Friday 10am - 4.30pm
Saturday 10am - 4.30pm
Sunday 10.30am - 4.00pm
Bank Holidays Opening times may vary.


The Pump Room
SK17 6BH

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