Rakkaus Furniture Store Kilmarnock

Business Returns Policy

If you are not satisfied with an item purchased from us online, we will happily accept return items for a full refund within 14 days of delivery. Excisions may apply for special order items such as upholstery items ie. sofas or any items that have been made to your specific choices and therefore made to order. How to Return or Exchange a Product Please contact our Customer Support team on 01563 501 887 or email [email protected] so that we can arrange for your item[s] to be collected on a mutually agreed date. Collections are free-of-charge. Exchanges and refunds will be issued once the item[s] has reached us, provided that the item[s] has been returned in the condition in which it was delivered. All refunds will be made via the original payment method, and will appear in your account within 5 to 7 working days as Rakkaus Ltd. Please be aware that if you made your purchase using a method other than credit card, you may be prompted to provide bank details so that we can credit your account. Please keep in mind that furniture is vulnerable to damage during delivery; please be sure to keep the original packaging materials for items you may wish to return. You can cancel your order providing it has not been dispatched by contacting our Customer Support team on 01563 501 887 or email [email protected] Unfortunately any delivery that has left our warehouse cannot be cancelled, and you will need to follow our returns procedure. With our Custom made products, you will have 14 days to cancel, starting from the date you place your order. Each Custom made peace is bespoke, so if you cancel after 14 days, you may still be charged the full price. This doesn’t affect your statutory legal rights. In the rare event that an order is delivered faulty or damaged, please contact our Customer Support team 01563 501 887 or email [email protected] so that they can arrange a replacement or refund. If the package that you receive is damaged or open please do not accept the delivery and contact our Customer Support team immediately to arrange a replacement. If you have further questions relating to Returns and Exchanges, please contact our Customer Support team on 01563 501 887 or email [email protected] and we will be happy to assist you.