The Dress Cleaning Company

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The Dress Cleaning Company
The Dress Cleaning Company About Us - We are a Bridal Alterations & Wedding Dress Cleaning Specialist based in Kilmarnock, Scotland. With over 25 years experience within the Bridal industry, we have achieved an unrivalled reputation for our quality craftsmanship, outstanding service and meticulous attention to detail. Through our preservation service, we offer the latest dress cleaning methods and a commitment to quality every step of the way. We’ll professionally clean, repair and pack your wedding dress, underskirt, veil and other accessories in a beautiful personalised box for you to safely store for the future.

Approval & After images - Upon completion of our cleaning and boxing service, a member of our team will email you images of your gown. This allows us to ensure that you are happy with the results.

Drop-Off/Collection - With our Wedding Dress Cleaning Packages, once your order has been placed through ShopAppy, a member of our team will be in touch to arrange an appointment with you to drop your dress off to us in-store. We will then arrange a further appointment for you to collect your beautifully cleaned, repaired and boxed gown from us. Our turnaround time is usually around 8-10 weeks however this can be negotiable.

Returns policy

Returns - As all of our boxes are handmade and personalised to suit each individual gown, we cannot accept returns unless the box is defective or damaged. We kindly ask that customers contact us within 5 days of receiving their goods with photographs of the faulty area both close-up and at a distance so that we can evaluate the issue and make it right. We cannot accept returns on gift cards.

Refunds - We do not offer refunds on our garment cleaning service unless a customer is unhappy with the service that we provided. All communication regarding a refund should be reinforced with photographic evidence. We always do our very best to ensure customer satisfaction throughout the entire process by continuous communication.
Monday 10am - 4pm
Tuesday 10am - 4pm
Wednesday 10am - 4pm
Thursday 10am - 4pm
Friday 10am - 4pm
Saturday Closed
Sunday Closed
Bank Holidays Closed

Find
Us

16 Portland Road
Kilmarnock
KA1 2BS
01563537070

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