Customer Terms and Conditions
Customer Terms and Conditions Shopappy™ is an eCommerce site that operates both locally and nationally to support local businesses. Through our core platform ShopAppy.com we enable retailers to sell their products online to customers within a town in which they are located and to enable customers to book, order, click and collect or have delivered the products they have purchased Through our national platform ShopLocalOnline.org we enable retailers to sell their products online only to customers locally and nationally and then fulfil those orders by postage and packing.
These terms tell you the rules on which you can access and use the Shopappy™ website at www.shopappy.com and the ShopLocalOnline website at www.shoplocalonline.org and any services accessible through the both websites
The Shopappy™ and ShopLocalOnline websites are sites operated by Shopappy Limited (Company no. 10285855) ("we", "us", "our").
We do not sell or have possession of any of the products listed by vendors on either the Shopappy™ or ShopLocalOnline websites. The contract for the sale of those products is between you and the relevant vendor(s).
To contact us, please email [email protected]
By using the Shopappy™ or ShopLocalOnline websites you accept these terms
There are other terms that may apply to you
We may make changes to these terms and the Shopappy™ or ShopLocalOnline websites,
We amend these terms from time to time. Every time you wish to use the Shopappy™ or ShopLocalOnline websites, please check these terms to ensure you understand the terms that apply at that time.
We may update and change the Shopappy™ or ShopLocalOnline websites, from time to time to reflect changes to the services we offer, our users' needs and our business priorities.
We may suspend or withdraw the website
We do not guarantee that the Shopappy™ or ShopLocalOnline websites, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Shopappy™ or ShopLocalOnline websites, for business and operational reasons.
The Shopappy™ or ShopLocalOnline websites, is only for users in the United Kingdom
The Shopappy™ or ShopLocalOnline websites, is directed to people residing in the United Kingdom. We do not represent that content available on or through the Shopappy™ or ShopLocalOnline websites, is appropriate for use or available in other locations.
You must keep your account details safe
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]
Contracts with vendors for products
Contracts with vendors. We are not a vendor, a seller, or any kind of agent or intermediary for you or any of the vendors that make products available to you through the Shopappy™ website. We do not sell the products available through the Shopappy™ or ShopLocalOnline websites, and are not responsible for any part of the contract for the supply of products by any vendor. So we’re not responsible for their products or for any delivery, returns, refunds, guarantees, warranties or other after-sale care or for any related problems you may suffer. You will need to make your own independent judgement regarding your interaction with any vendor including the purchase and use of any products made available by them.
How vendors will accept your orderA vendor's acceptance of your order for products will take place when we email you to notify you of their acceptance, at which point a contract will come into existence between you and the relevant vendor.
If a vendor cannot accept your order.If a vendor is unable to accept your order, the vendor will inform you of this and will not charge you for the relevant product or, where applicable, refund you the price paid for the product within a reasonable period of time. This might be because the product is out of stock, because of unexpected limits on a vendor's resources which the vendor could not reasonably plan for, because the vendor has identified an error in the price or description of the product or because the vendor unable to meet a pick up or delivery time you have specified.
Where to find the price for the product or services. The price of the vendor's products (which includes VAT) will be the price indicated on the order pages when you placed your order. Vendors will take all reasonable care to ensure that the price of the product advised to you is correct.
Products may vary slightly from their pictures. The images of vendor's products on Shopappy™ and ShopLocalOnline websites are for illustrative purposes only and in the case of fresh foods are typically taken from a general image library. Other images are provided by the vendors. Although vendors have made every effort to display the colours accurately, vendors cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Your rights to make changes. If you wish to make a change to the product you have ordered please contact the relevant vendor. They will let you know if the change is possible. If it is possible they will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Click and Collect and costs. The relevant vendor that supplies you with the products will ensure they are ready for you to collect as agreed if you chose the click and collect option. If you have any questions about or issues with your click and collect point, please contact the relevant vendor supplying the product(s) to you. There is no charge for collecting products ordered at a single point or for collecting products from the vendor directly. Collection points are provided by third parties and are not the responsibility of ShopAppy
Delivery and delivery costs. The relevant vendor that supplies you with the products will ensure they are delivered as agreed if you chose the delivery option. If you have any questions about or issues with your delivery partner, please contact the relevant vendor supplying the product(s) to you. Delivery costs, if applicable, will be shown and charged at the time you place your order. Delivery is provided by third parties and are not the responsibility of ShopAppy.
When vendors will provide the products.During the order process we will let you choose a time when you can pick up the products or when you can expect them to be delivered. If you have selected postage and packing the delivery time will depend upon the postage and packing supplier used by each individual retailer on the site.
If you do not pick up your products or accept delivery at the specified time, then you should contact the delivery partner, vendor or collection point directly, as applicable.You will still be liable for payment of products if you fail to collect, or accept delivery of, the items. Postage Costs The relevant vendor that supplies you with the products will ensure they are posted as agreed at the time of purchase. If you have any questions about or issues with your delivery, please contact the relevant vendor supplying the product(s) to you. Postage and packing costs, if applicable, will be shown and charged at the time you place your order. Postage is provided by third parties and are not the responsibility of ShopAppy.
If you are entitled to a refund.If you are entitled to a refund in relation to the products supplied by a vendor, the vendor will make the relevant refund to you. Each vendor's refund policy is available on its page on the Shopappy™ website. If you are unable to contact the vendor, please contact ShopAppy on [email protected] and we will endeavour to raise any concerns.
How you may use material on the Shopappy™ website
We are the owner or the licensee of all intellectual property rights in the Shopappy™ and ShopLocalOnline websites, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not use any part of the content on the Shopappy™ and ShopLocalOnline websites for commercial purposes without obtaining a licence to do so from us or our licensors.
We are not responsible for websites we link to
Where the Shopappy™ website and ShopLocalOnline websites contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
User-generated content not approved by us
The Shopappy™ and ShopLocalOnline websites may include information and materials uploaded by vendors and other users of the website, including to bulletin boards or reviews. This information and these materials have not been verified or approved by us. The views expressed by vendors and other users on the website do not represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us by email on [email protected]
Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Acceptable use of the Shopappy™ and ShopLocalOnline websites
Whenever you use access the Shopappy™ or ShopLocalOnline websites or make use of a feature that allows you to upload content to the Shopappy™ or ShopLocalOnline websites, or to make contact with vendors or other users of the website, you must comply with the content standards set out below.
You may use the Shopappy™ and ShopLocalOnline websites only for lawful purposes. You may not use the website: in any way that breaches any applicable local, national or international law or regulation; in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam); or to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
We may from time to time provide interactive services on the Shopappy™ and ShopLocalOnline websites, including, without limitation bulletin boards or reviews.
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on Shopappy™ and ShopLocalOnline websites , and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks.However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on Shopappy™ and ShopLocalOnline websites and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The following content standards apply to any and all material which you contribute to Shopappy™ and ShopLocalOnline websites, and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
Contributions must: be accurate (where they state facts); be genuinely held (where they state opinions); and comply with applicable law in the UK.
Contributions must not: contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful or inflammatory; promote sexually explicit material; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; infringe any copyright, database right or trade mark of any other person; be likely to deceive any person; be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence; promote any illegal activity; be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety; be likely to harass, upset, embarrass, alarm or annoy any other person; be used to impersonate any person, or to misrepresent your identity or affiliation with any person; give the impression that they emanate from us, if this is not the case; or advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
We will determine, in our discretion, whether there has been a breach of these acceptable use standards through your use of Shopappy™ and ShopLocalOnline websites. When a breach of these standards has occurred, we may take such action as we deem appropriate.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Shopappy™ and ShopLocalOnline websites constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on the Shopappy™ website if, in our opinion, your post does not comply with the standards set out above.
We are not responsible for viruses and you must not introduce them
We do not guarantee that the Shopappy™ and ShopLocalOnline websites will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access the Shopappy™ and ShopLocalOnline websites. You should use your own virus protection software.
You must not misuse the Shopappy™ and ShopLocalOnline websites by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Shopappy™ and ShopLocalOnline websites, the server on which the website is stored or any server, computer or database connected to the website. You must not attack the Shopappy™ and ShopLocalOnline websites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Shopappy™ and ShopLocalOnline websites will cease immediately.
Other important terms
We may transfer our rights and obligations under these terms to another organisation.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Headings in these terms are for ease of reference only and do not limit the scope of the relevant section.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law.
Last updated 20 November 2021.