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Frequently Asked Questions

Got a question about ShopAppy? Check out our FAQs here. And if we haven't answered it, or you are just too rushed today, then email us at

  • How do I upload products?

    There is a useful ShopAppy guide to uploading products, just email

  • How do I upload images?

    At the end of each product uploading page you see browse image – use this to locate your image and then click upload. Remember to click the 3 radio buttons for the images on the right and if you roll over the image, you should be able to see the image. You can also check the live to see how it looks

  • I uploaded my photos but they are not showing?

    Make sure you have clicked on upload and also clicked the 3 radio buttons on the right and that you have also saved the entry. Any help email

  • What do I do, if I need more features that are not on the list?

    You can email with your request and we can usually add features to the system

  • How much does it cost to be on ShopAppy?

    Once the site is live for your area you pay less than a fiver a week - a monthly fee of £19.99 + VAT and if you are a market stall operating for less than 4 days a week you pay £9.99+VAT so less than £3 a week. You will be asked to do this by direct debit.

  • When do we receive the money for the goods I have sold?

    The payment gateway holds on to funds in case of disputes / fraudulent cards etc. normally for up to a week. After that it transfers to the ShopAppy account. Once a week on Fridays, ShopAppy will generate statements for your orders and email them to you and transfer payments to you.

  • How is ShopAppy promoted? ?

    The most powerful marketing for ShopAppy is through word of mouth. ShopAppy is on facebook, twitter and once a town is live, the team write to the newspapers and print leaflets for the shops and local networks to distribute. Each shop receives a window sticker for the shop window. As more shops come on board and towns, ShopAppy will use a significant part of what it receives to promote in towns. If you have a great marketing idea please email

  • What charges will I pay for loading my products on the site?

    There are no commissions to pay, but transactions do incur payment processing charges - currently these charges are 3%