Génie Soaps & Skincare

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Génie Soaps & Skincare
Génie Soaps & Skincare Hi ! I’m Maggie, a French Canadian from Québec, who recently moved into the UK with a head full of new projects. I have a background of nursing and as a fitness instructor – promoting a healthy lifestyle is one of my passions and I love to take care of people. This year, I thought I could invest my time in something a bit different; changing the way consumers shop for their day-to-day cosmetics by creating homemade, vegan & naked soaps which means : natural plant-based ingredients with minimal compostable or recyclable packaging. I would like to help people adopt a sustainable way of shopping for 2020 which is good for their body and for the environment.

Returns policy

Dear Génie customer, On this page you’ll find our ‘’return policy’’. First of all, I would like to reassure you that your satisfaction is very important to us here at Génie and we will do everything we can to ensure that our products meet your needs and are of the highest quality. From the delivery date, you have a period of 14 calendar days to contact us about any problems you have with the product. My item is damaged or doesn’t meet my expectations We’re so sorry to hear this, at Génie we pride ourselves on only shipping the highest quality products. Please send an email to [email protected] containing: A short description of the problem A picture of the defective product What you would like from us – a refund or a replacement product sent out (at our expense, of course!) We will aim to get back to you within a working day of receiving your message. 2. I’ve changed my mind and want to cancel my order If you are cancelling your order because you changed your mind and haven’t opened the parcel, please email [email protected] to let us know. We will: Request you send the order back to us, so we can avoid waste (You will be responsible for covering the shipping charge). Once we have received your return, if it is unopened, we will process a full refund for your order value and original shipping costs. Summary In any case, if you’re not entirely happy with our products, we’re not happy either – we want to hear from you. We are a young company and we are looking to meet the expectations of every one of our customers. If you have comments, suggestions, any problems or concerns, feel free to write to us either on the website page in the ‘’contact us’’ section or by our email [email protected] and we will get back to you as quickly as we can.
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday Closed
Sunday Closed
Bank Holidays Closed

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Stokesley
Stokesley
TS9
07395523164

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