E-commerce & Marketplaces

Amazon blocks Meta Muse AI agent

Amazon blocks Meta’s Muse AI agent: Shopify opens Shop Pay checkout instead

Amazon cut Meta’s Muse agent off from Amazon.com on September 20, citing undisclosed access and credential capture, while Shopify opened Shop Pay checkout to Muse on every store a day later. The split sets the terms for who controls the AI-driven checkout ahead of the holidays.

September 21, 2026